Cloud Hosted Voice Solutions
West Palm Beach, FL

Call Us Today at (844) 767-1924

Proudly serving small businesses in West Palm Beach for over 10 years

Think VoIP Services is your trusted local provider of cloud hosted voice solutions and services in the West Palm Beach, FL area. If you want to jumpstart your traditional office with remote or virtual options, we can help. Find out how we can meet the needs of your team without sacrificing your current customer service standards. Contact us today to speak to a cloud hosted VoIP consultant.

What is hosted voice service?

Hosted voice service refers to telephone services across your internet connection. It mimics the feel of traditional landlines that offices and workplaces have used for decades.

There are two ways to receive hosted voice phone service, both of which depend on a virtual private branch exchange (PBX) to handle incoming and outgoing connections. We can help you implement either of these methods:

Cloud-based PBX: In this case, the entire platform is hosted within the cloud. Any phone connected to the system will have its own login credentials to support individual users. This solution also includes a variety of support features, such as voicemail, video conferencing and more.

Combination: This option lets you keep the PBX from your traditional landline provider while still benefitting from the hosted phone service. If something ever goes wrong with the hosted phone service, or if you ever choose to end it, it is easy enough to re-route the calls back to your traditional landline.

Benefits of our hosted voice solutions and services?

With a better understanding of hosted voice solutions in general, it is easier to understand how they can benefit you and your team. With the help of our experts, you can:

  • Accommodate high demand: We understand that your number of calls tends to fluctuate on a daily, weekly or monthly basis. We can handle even the largest of call volumes at any time of the day or night – all without bogging the system down or dropping callers. 
  • Achieve reliable connectivity: You will experience minimal to no downtime with our services. Even if you lose power locally, your customers will still be able to receive service and support from remote agents. This can’t be said for many of our competitors. 
  • Keep your current number: With our services, you don’t have to take on a brand new phone number at any time. You will never worry about missed calls, call forwarding services or confused customers. 
  • Scale as needed: It doesn’t matter if you need to support one device and a few customers or hundreds of devices and thousands of customers. Our solution is fully scalable, adaptable and flexible to meet your ongoing needs. 
  • Access additional tools: Our hosted voice solutions give you access to numerous services at no extra cost. This includes voicemail, call recording, videoconferencing and a whole lot more. 

Learn more about our practical hosted voice solutions

To find out more about what our hosted voice solutions and services can do for you, contact us today for more information. For more than 10 years, our experts in the West Palm Beach, FL area have been dedicated to helping our clients succeed. Contact us today to speak to a hosted voice solutions consultant. 

Frequently Asked Questions About Business Phone Services

Choosing the right phone for your company is an important decision. Luckily, we’ve got a range of products that will suit businesses both large and small. Browse our exceptional list of phones to find what makes sense for your business. And remember that the scalability of our VoIP phones allows for significant flexibility!

Yes. Rest assured that your safety and privacy are one of ThinkVoIP’s top priorities. Check out our Privacy Policies to see how we use and protect any information collected on our website. 

Internet 

Because VoIP is a cloud-based system, the first step is to make sure you have a good internet connection. Plan to use 100kbps per line. It’s best to only use up to 80% of your available bandwidth at any given time for the highest quality calls. 

If you can, opt for a connection via Ethernet cable. While Wi-Fi may work for some, being wired in will always result in a reliable connection. 

For those that operate in an office, you may find it worth investing in a Power over Ethernet (PoE) switch. These deliver the power and data to VoIP phones over one wire. 

The beauty of hosted Voice over IP phone systems is that they are generally plug-and-play! 

VoIP phone services cost less than analog phone lines. Additional features such as unlimited nationwide calling, text messages, auto attendant, and call routing are included. 

Yes! VoIP gives small businesses a competitive edge with virtual workspaces. The mobile app allows you to stay informed and in control from anywhere. 

Cloud-based VoIP or hosted VoIP systems route calls and store information securely via the internet. This allows you to forgo on-site phone system hardware, cutting down on maintenance and IT costs. 

Let’s talk about your new VoIP solution